Baylor University · Professional Selling & Finance
Collaborative. Ambitious. Hard‑working.
Hi! My name is Cooper Carlsen, a junior at Baylor University studying finance and professional sales. I'm originally from Orange County, California. Welcome to my e‑portfolio! Take some time to look through and learn more about me and my experiences.
I'd rather build something with people than do it alone. As Risk Manager for Pi Kappa Phi, I work with a 60+ member chapter to keep events safe and on track. As a Baylor Community Leader, I mentor over 300 first‑year students and help them find their footing. At RPS, that same instinct shows up in how I work between underwriters and retail agents: listening to both sides and finding where they meet.
Baylor's ProSales program is competitive, and Finance rewards being right about numbers, so those felt like the right fit for me. I carry a 3.7 GPA and Dean's List honors, and I chose a wholesale insurance brokerage internship over an easier path because I wanted to learn a more complex industry.
I show up on the days I don't feel like it, whether that's a 6am run or a shift I'd rather skip. I've trained more than 10 new employees at Rita's Italian Ice, helped move 250,000+ patrons a year as a lead usher at the Pageant of the Masters, and taken on weekly 24‑hour on‑call shifts as a Community Leader, all while carrying a full course load and an internship.
RPS · A Gallagher Company — Newport Beach, CA
Repping Baylor at a Gallagher intern event.
With the broader Gallagher intern class.
Gallagher culture, on and off the clock.
Community Leader
Baylor University · Aug 2025–May 2026
Mentor and resource for 300+ first‑year students. Facilitate conflict resolution, run community events, and serve weekly 24‑hour on‑call shifts for resident emergencies.
Risk Manager
Pi Kappa Phi Fraternity · Aug 2025–Present
Own event compliance and risk management for a 60+ member chapter. Oversee a $30,000 budget for the chapter's homecoming parade float.
Lead Usher
Festival of Arts, Pageant of the Masters · 2022–2023
Managed 20+ ushers and helped move 250,000+ patrons a year through a 2,600 seat amphitheater, including accessibility support.
Team Lead
Rita's Italian Ice · Dec 2023–Aug 2025
Trained 10+ new employees on procedures and customer service, and managed inventory to keep operations running smoothly.
Baylor's ProSales program runs students through live role play, simulated sales calls, and field assignments.
Opened a 20‑minute sales call role play by building rapport and setting the agenda, then walked through the value proposition, identified needs, demoed the product, handled objections, and closed by locking in a second meeting.
In a 4‑person team role play, we pitched a CEO and a CSO. We worked together to understand what mattered most to them, shaped a solution around their goals, and delivered a value proposition that landed with both decision‑makers.
In this video, I'm pitching a cybersecurity software solution to a large organization. I focus on understanding the specific risks they're exposed to, speaking directly to what matters most to the decision‑makers, and showing how the solution delivers lasting protection.
A persuasive presentation breaking down UnitedHealth Group's $1B AI‑enabled cost reduction target for 2026.
Shadowed Javin Tsago, an inside sales rep at ISN, and broke down call statistics and role fit from a day of cold calling.
Self‑Assessment
I tested as a strong S, which means steady, patient, and consistent rather than reactive. Sales is a high‑pressure career. Deals fall through, timelines shift, and people get short with you. Being an S means none of that throws me off. I stay level, I listen, and I don't let a stressful moment turn into a bad decision.
That steadiness has carried me through Baylor and through my internship at RPS, where I work with underwriters and agents who are all juggling their own deadlines and pressure.
